Check In / Check Out

Your holiday property is available from 2pm on your day of arrival with a vacate time of 10am on the date of your departure as shown on your booking confirmation. During peak periods, these times must be strictly adhered to in order for the property to be serviced. However during off peak periods, early/late check-in/outs may be allowed with prior approval. Non-approved late departures will be charged at the daily tariff plus additional cleaning costs, if the cleaners are required to re-visit the property.

Key Collection

Keys will be in the door on your arrival. Leave in door on departure. A maximum of one set of keys per booking can be provided.

Payments

For all bookings, 50% of the tariff is required as a deposit to confirm the booking and is payable within seven (7) days of booking confirmation. Balance of outstanding monies is due fourteen (14) days prior to your arrival.
For bookings made within 30 days of arrival date or for two nights only, full payment is required on booking confirmation.

Payment may be made by cheque (made payable to David Little), money order, Electronic Funds Transfer (EFT) or travellers cheques (AUD).
Credit card payments can be arranged on request

Re-bookings

With the high demand of annual Christmas re-bookings, it would appreciated if you could make your re-bookings during your present occupancy and confirm with the required holding deposit of $200.00. You only hold the right to re-book the same property for the corresponding dates in the following year until 5.00pm on the date of your departure. For Christmas re-bookings, any balance of the 50% deposit must be paid by 30th April with full payment due by 1st October..

No Smoking

Raven Cottage is strictly non-smoking and a fee may apply for smoking in doors.

Strictly no pets

Breakdowns/Malfunctions

In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner to compensate or discount. All breakdowns must be reported as soon as possible to service agent (Mr Dean Lear-8559 4263) and whilst every effort will be made to repair these items as quickly as possible, no guarantee of their availability or serviceability for the duration of your stay is given. No refund or reduction in tariff will be made in these instances. Should a tradesperson be sent out upon your request to carry out a repair that was unnecessary, the cost of the callout will be charged to you.

Local Health Regulations

It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No mattresses, tents or more cars than the property accommodates are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made.

Pets are not allowed.

Garbage bins are provided. Please ensure that all garbage is removed from the cottage and placed in bins provided. Garbage collection day is Thursday. You are required to place the bins on the kerbside for collection with the handle facing the property. Any excess garbage can be taken to the Kangaroo Island Waste Depot near Kingscote and deposited free of charge.

Security of Property

All guests are responsible for keeping the property secure during their stay and will be responsible for any theft or damage due to neglect in this area. No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the owners control. No responsibility is taken for guests personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.

If keys are lost you will be responsible for cost of key replacement. If no spare keys are available, guests may be liable for any costs involved in gaining entry to premises. The keys are your responsibility so please take care of them.

Damage / Breakages / Cleaning

On departure, please ensure the property is left as you found it, clean & tidy including all dishes washed, rubbish removed and BBQ cleaned. An additional $75 cleaning fee may apply if the property is not left in this condition. All guests are responsible for any loss or damage arising from breakages or other damage to the home or common property during their stay including any additional cleaning, removal of excess garbage, repairs or replacement of items in the property. All breakages/damages must be reported as soon as possible, but always prior to departure.

Property Descriptions

The premise, position and furnishings are described to the best of our ability and in good faith. However these descriptions are subject to interpretation and no responsibility or refunds for alleged misdescription can be accepted.

Lost Property

Left Items - if requested we will endeavour to recover and return items of value inadvertently left at the cottage, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out someone to search for the item will need to be paid in advance, a minimum cost of $20.00 applies. Low value items found will be held for claiming for a maximum of 2 weeks and if not claimed will be disposed of.

Cancellation Policy

Cancellatins due to government imposed travel restrictions will be refunded in full.

Cancellations 30 days prior to arrival date- full refund 

Cancellations less than 30 days prior to arrival:
If we can secure a replacement booking for the same period and at the same tariff, your amount paid will be refunded less an administration fee of 10% or $50 which ever is greater. If however the property cannot be relet, your amount paid is not refundable.

If you shorten your stay, the unused portion of your rental is not refundable.

Please note that a change of booking dates attracts the same conditions for cancellations as stated.

Bookings will not be refunded until the new booking has been paid and confirmed.

By making this enquiry you are agreeing to our Terms and Conditions and visitor Code of Conduct.

CODE OF CONDUCT FOR GUESTS

• Be a considerate guest. Remember your holiday accommodation is someone else’s home.
• Be informed. Read and understand instructions and information provided. This will help you to get the most from your stay and ensure you don’t do the wrong thing by mistake.
• Be a considerate neighbour. Don’t make noise or disturbances that would lessen the enjoyment of neighbours.
• Save precious natural resources. Try not to waste precious rain water; switch off lights and heating when you go out.
• Be secure. Lock up when you are out – this will protect your belongings too.
• Respect the service agent. Please dispose of rubbish correctly and leave your accommodation in a tidy state. If a breakage does occur, leave a note so that it can be fixed or replaced in time for the next guest.
• Be responsible. Ensure consumption of alcohol is responsible. No drugs or illegal activities on the premises.
• Be kind to wildlife. Loud music, litter and excessive feeding can have adverse effects on animals, birds and plants.
• Be adventurous! Get out and meet the local people and enjoy the local activities and attractions.